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Manajemen proses adalah rangkaian aktivitas perencanaan dan pengawasan kinerja suatu proses, terutama proses bisnis.[1] Manajemen proses mengaplikasikan pengetahuan, ketrampilan, peralatan, teknik, serta sistem untuk mendefinisikan, memvisualisasikan, mengukur, mengontrol, melaporkan, dan memperbaiki proses dengan tujuan untuk meningkatkan keuntungan atau laba. ISO 9001 mempromosikan pendekatan proses untuk mengelola suatu organisasi.
- Alan P. Brache. How Organizations Work: Taking a Holistic Approach to Enterprise Health. ISBN 0-471-20033-6
- Geary A. Rummler, Alan P. Brache. Improving Performance: How to Manage the White Space in the Organization Chart. ISBN 0-7879-0090-7
- Howard Smith, Peter Fingar. Business Process Management: The Third Wave. ISBN 0-929652-33-9
- John Jeston and Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations, ISBN 0-7506-6921-7
- Jörg Becker, Martin Kugeler, Michael Rosemann (eds.). Process Management. ISBN 3-540-43499-2
- Keith Harrison-Broninski. Human Interactions: The Heart and Soul of Business Process Management. ISBN 0-929652-44-4
- Michael Hammer, James A. Champy. Reengineering the Corporation: A Manifesto for Business Revolution. ISBN 0-06-662112-7
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