WNS Global Services

WNS (Holdings) Limited (NYSE: WNS) is an Indian multinational business process management company.^[6] The company is headquartered in New York, London and Mumbai^[7][8][9][6] On July 7, 2025, French IT services and consulting firm Capgemini announced an agreement^[10] to acquire WNS for US$3.3 billion.^[11][12]

WNS Global Services

Formerly	World Network Services (1996 to 2002)
Company type	Public
Traded as	NYSE: WNS
Industry	Business process management, outsourcing, IT consulting
Founded	1996
Headquarters	New York, London and Mumbai[1]
Area served	Worldwide
Key people	Timothy Main[2] (Chairman) Keshav R Murugesh[2][3] (Group CEO)
Revenue	US $1.3149 billion (FY25)[4]
Number of employees	64,505 (March 31, 2025)[5]
Parent	British Airways (1996 to 2002) Capgemini
Website	https://www.wns.com

The company has over 66,000 staff.^[6] WNS is publicly traded on the New York Stock Exchange under the ticker symbol WNS.^[13]

History

WNS was started as "Speedwing World Network Services" in 1996 as a part of British Airways in Mumbai, India.^[14][15] It was created to manage the airline’s back-office and operational processes.^[16] In 2002, the private equity firm Warburg Pincus acquired a 64 percent stake in WNS from British Airways for $50 million.^[17] That same year, WNS made its first acquisition, the UK-based automobile claims handler Town & Country Assistance.^[18] Between 2004 and 2009, WNS established delivery centers in Sri Lanka,^[19] the Philippines, Costa Rica, Romania, and the UK. It also acquired the US-based Trinity Partners in 2005.^[20]

In July 2006, WNS had an IPO and was listed on the New York Stock Exchange, the 10th company from India to trade on the NYSE. As of March 2006, the company employed over 10,000 people. As part of the IPO, British Airways sold its 14.6% share in the company for approximately $96 million.^[21] On the eve of the IPO, Forbes wrote about WNS and how its business processing outsourcing model--meaning outsourcing back-office work to cheaper overseas locations--could be a "solid" investment opportunity. It judged WNS' revenue for 2004-05 and 2006 to date to make WNS one of the two top processing outsourcing companies in India.^[22]

In 2012, WNS entered South Africa by acquiring Fusion Outsourcing Services.^[23][24][25] Subsequent acquisitions included Value Edge Research Services, Denali Sourcing Services, and HealthHelp^[26][27][28] In the 2020s, WNS's acquisitions also moved into artificial intelligence. It acquired Vuram in 2022, The Smart Cube in 2023, and OptiBuy. In 2025, it acquired Kipi.ai.^[29]

WNS' primary competitors are companies like Cognizant and Genpact, which also house thousands of employees in low-cost countries like India for software coding and application maintenance.^[16]

Acquisition by Capgemini

On July 7, 2025, WNS and Capgemini announced that Capgemini would acquire WNS.^[6] Shareholders approved the deal in August 2025, which is expected to close by the end of the year.^[30][31]