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From Wikipedia, the free encyclopedia
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider. [1][2]
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Functions include the ability to:
Traditionally this function has been done on site at a company but many MSPs are performing this function remotely using integrated Software as a Service (SaaS) platforms.
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