EGain

eGain Corporation is a publicly traded software company that develops customer service and support applications. Founded in 1997 and headquartered in Sunnyvale, California, the company trades on NASDAQ under the ticker symbol EGAN.

eGain Corporation

Formerly	eGain Communications Corporation
Company type	Public
Traded as	Nasdaq: EGAN Russell 2000 Component
Founded	1997; 28 years ago (1997)
Founder	Ashutosh Roy[1] Gunjan Sinha[2]
Headquarters	Sunnyvale, California , United States
Revenue	$93 million (2024)[3]
Website	www.egain.com

History

eGain Corporation was founded as eGain Communications Corporation by Ashutosh Roy and Gunjan Sinha in late 1997.^[4][5] At the time, they both were part of WhoWhere?, an Internet search company they founded which was purchased by Lycos in 1998.^[6] Prior to the purchase by Lycos, Roy served as the company's CEO and chairman and Sinha served as its president.^[5]

eGain filed for its initial public offering with the Securities and Exchange Commission in July 1999.^[7] At the time of filing, it employed 114 people with plans to trade on the NASDAQ.^[7] The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.^[8] eGain filed for a secondary offering of common stock in February 2013.^[9]

eGain bought Inference Corporation, Novato, California in March, 2000.^[10][11]

The company changed its name from eGain Communications Corporation to eGain Corporation in November 2012.^[12] eGain acquired Exony Limited, a multichannel analytics and contact center management company, in August 2014.^[13]

Products and services

The eGain suite comprises an agent and three hubs: AI Agent, AI Knowledge Hub, Conversation Hub, and Analytics Hub. These products are used for customer communications, knowledge management, multi-channel interaction, and data analytics within service operations.