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The DOT pictograms are a set of fifty pictograms used to convey information useful to travelers without using words. Such images are often used in airports, train stations, hotels, and other public places for foreign tourists, as well as being easier to identify than strings of text. Among these pictograms are graphics representing toilets and telephones. As a result of their near-universal acceptance, some describe them as the "Helvetica" of pictograms, and the character portrayed within them as Helvetica Man.[1][2]
As works of the United States government, the images are in the public domain and thus can be used by anyone for any purpose, without licensing issues.
In the 1970s, the United States Department of Transportation recognized the shortcomings of pictograms drawn on an ad hoc basis at transportation-related facilities across the United States and commissioned the American Institute of Graphic Arts to produce a comprehensive set of pictograms.[2] In collaboration with Roger Cook and Don Shanosky of Cook and Shanosky Associates, the designers conducted an exhaustive survey of pictograms already in use around the world, which drew from sources as diverse as Tokyo International Airport and the 1972 Olympic Games in Munich. The designers rated these pictograms based on criteria such as their legibility, their international recognizability and their resistance to vandalism. After determining which features were the most successful and appropriate, the designers drew a set of pictograms to represent 34 meanings requested by the DOT.[2] The results of this research, as well as guidelines on how to best implement the symbols was presented in a report titled Symbol Signs – The development of Passenger/Pedestrian Oriented Symbols for Use in Transportation-Related Facilities in November 1974.[2]
In 1979, 16 symbols were added, bringing the total count to 50.[3]
Initial groundwork
Symbols were collected from a variety of sources, including railways, Olympic events, airports and government agencies to form a catalog of each type of symbol to be created for close examination. A key goal was to avoid starting from scratch when possible, and instead build off previous development of robust symbol designs in existing systems.[2]
- 1964 Summer Olympics (Tokyo, Japan)
- 1968 Summer Olympics (Mexico City, Mexico)
- 1972 Winter Olympics (Sapporo, Japan)
- 1972 Summer Olympics (Munich, West Germany)
- Australian Department of Civil Aviation
- German Airports Association
- Air Transport Association
- British Airports Authority
- Dallas/Fort Worth International Airport
- International Air Transport Association
- International Civil Aviation Organization
- KFAI AB[a]
- Las Vegas Airport
- National Park Service
- Dutch Railways
- Picto'grafics[b]
- Port Authority of New York and New Jersey
- Sweden's National Parks
- Seattle-Tacoma Airport
- Tokyo International Airport
- Transport Canada
- International Union of Railways
- Expo 67 (Montreal, Canada)
- Expo '70 (Osaka, Japan)
Evaluation
The first overall step was to identify the symbols that were to be developed for the project, these were referred to as 'message areas'. The Department of Transportation's Office of Facilitation and AIGA committee devised the initial list of 34 messages. These messages were broken into four broad categories: 'Public Services', facility services and modes of transport (Telephones, toilets, first aid); 'Concessions', commercial activities (Car rental, coffee shop, shops); 'Processing Activities', passenger related processes (Ticket purchase, customs); 'Regulations', (No smoking, No entry).[2]
Symbols that conveyed the messages sought by the committee from the 24 sources were broken into 'concept groups', a simple grouping of symbols that used similar general designs to convey the message. For example, 'Telephone' symbols were divided into 4 concept groups: 'Telephone handset', 'Telephone dial', 'Front view of dial telephone' and 'Handset and dial'.[2]
Scoring
Symbols were assessed on three characteristics: Semantic, syntactic, pragmatic.
The semantic dimension refers to the relationship of a visual image to a meaning.
How well does this symbol represent the message? Do people fail to understand the message that the symbol denotes? Do people from various cultures misunderstand this symbol? Do people of various ages fail to understand this symbol? Is it difficult to learn this symbol? Has this symbol already been widely accepted? Does this symbol contain elements that are unrelated to the message?
The syntactic dimension refers to the relationship of one visual image to another.
How does this symbol look? How well do the parts of this symbol relate to each other? How well does this symbol relate to other symbols? Is the construction of this symbol consistent in its use of figure/ground, solid/outline, overlapping, transparency, orientation, format, scale, color and texture? Does this symbol use a hierarchy of recognition? Are the most Important elements recognized first? Does this symbol seriously contradict existing standards or conventions? Is this symbol, and its elements, capable of systematic application for a variety of interrelated concepts?
The pragmatic dimension refers to the relationship of a visual image to a user.
Can a person see the sign? Is this symbol seriously affected by poor lighting conditions, oblique viewing angles, and other visual 'noise'? Does this symbol' remain visible throughout the range of typical viewing distances? Is this symbol especially vulnerable to vandalism? Is this symbol difficult to reproduce?Can this symbol be enlarged and reduced successfully?
— Symbol Signs (1974)[2]
Scores for these three categories were awarded by each committee member on a scale of 1 (weak) to 5 (strong). In addition to the individual score of each symbol, 'concept groups' were given an overall score based on how well the concept met the three categories.[2]
Recommendations
Finally they made recommendations and observations based on their scores and discussions about the symbols they reviewed. For the 'Telephone' symbol, the handset icon was common but an odd shape that could be confusable for other items, like wrenches; while symbols with dials were easy to understand but already obsolete with the increased use of the push-button telephone.[2]
The recommendations were summarized to suggest the final course of action to be taken with designing a symbol for the concept. For "Telephone", the decision was made to "Modify Group 1 concept; experiment with front view of modern telephone."[c][2]
Symbol Signs provides some general guidelines as to implement the symbols in a facility. The guidelines present guidance to a design team, rather than a strict set of requirements for typeface, sizes, colors, illumination, etc, that must be adhered to. This decision is intended to strike a balance between creating a perfect system while allowing symbols to appropriately integrate into the environment they're being used in.[2]
...the guidelines that follow were developed to achieve the following goals:
To ensure legibility.
To aid in the process of learning to 'read' the symbols.To provide adequate flexibility to allow appropriate response to specific design problems.
— Symbol Signs (1974)[2]
A typeface is not recommended, to allow flexibility for architectural and cultural needs of the facility. Emphasis is instead placed on examining the legibility and suitability for a particular typeface in the specific environment. In examples provided in Symbol Signs and when designing the symbols, Helvetica Medium, in an initial caps/start case[d] was used by designers. This was particularly true of the design of the directional arrow.[2] Letter size should be decided on a situational basis, using testing, however a general rule is that 1 inch (25 mm) in height for ever 50 feet (15 m) of viewing distance.
The 1974 edition of Symbol Signs was strict in its presentation of symbols: Symbols must appear in a 'symbol field'[e], consisting of a square with rounded corners. The 'figure' must be black on a white symbol field, and never the reverse, white symbols on a black field.[2]
Symbols were determined to be typically legible from approximately 30 feet (9.1 m) with a 3 inches (76 mm) symbol to 155 feet (47 m) with a 12 inches (300 mm) symbol. Attention should also be given to the mounting height of signs, as signs mounted so they fall outside of 10 degrees of the natural line of vision[f] will no longer be in a normal line of vision, and require the viewer to actively look up in order to see and read the sign.[2]
Original Set (1974)
The original set of symbols developed consisted of 34 symbols, primarily intended for transportation facilities. First Aid, No Smoking, No Parking and No Entry used "Ostwald number 6 1/2 pa" for the color red.[g]
- Public Services
Telephone
Mail
Currency Exchange
First Aid
Lost and Found
Baggage Lockers
Elevator
Toilets, Men
Toilets, Women
Toilets
Information
Hotel Information
Taxi
Bus
Ground Transportation
Rail Transportation
Air Transportation
Heliport
Water Transportation
- Concessions
Car Rental
Restaurant
Coffee Shop
Bar
Shops
- Processing Activities
Ticket Purchase
Baggage Check-in / Baggage Claim
Customs
Immigration
- Regulations
No Smoking
Smoking
No Parking
Parking
No Entry
1979 Additions
In 1979, the Department of Transportation requested 16 additional symbols, to fill in gaps observed in the original set. First Aid, No Smoking, No Parking, No Dogs, and No Entry used Pantone Red 032 C and Exit used Pantone Green 340 C.[3]
- Public Services
Cashier
Coat Check
Escalator
Escalator, Up
Escalator, Down
Stairs
Nursery
Drinking Fountain
Waiting Room
- Concessions
Barber Shop/Beauty Salon
Barber Shop
Beauty Salon
- Processing Activities
Departing Flights
Arriving Flights
- Regulations
No Dogs
Exit
Fire Extinguisher
Litter Disposal
2000s
An unofficial change has been forced to the original symbols following increased efforts by the American Red Cross to discourage and eliminate usage of the 'red cross' symbol as a generic symbol of first aid or medical services. For example, in 1999 the Red Cross informed Ultimate Symbol that their 1996 publication Official Signs & Icons, featuring various symbol collections, that the Red Cross in the AIGA pictogram collection was a violation of the Geneva Convention and United States trademark laws, and asked for its removal from future editions. In 2005, the second edition of Official Signs & Icons, the red Greek cross was replaced with an identical Greek cross colored 'Safety Green' from ANSI Z535.1–2002.[4] The adoption of a green Greek cross or white Greek cross on a green background is a common replacement, due to the visual similarity and wide usage, as the white cross on green background is used in ISO 7010 to represent first aid.
First Aid[h]
- ISO 7001 – The International Organization for Standardization's equivalent standard
- Sweden, Claes Tottie. Designed for Kooperative Fobundet, Sektor D.[2]
- Paul Arthur & Associates. A collection of symbols for sign fabrication.[2]
- American Institute of Graphic Arts (December 1982). Symbol signs : The system of passenger/pedestrian oriented symbols developed for the U.S. Department of Transportation (2nd ed.). Hastings House. p. 193. ISBN 0-8038-6777-8.
Standardized red and Green paint chips for certain symbol signs are included..." "If an offset printing ink is being used...the closest colors in the Pantone Matching System are 032 (red) and 340 (green).
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