Courtesy telephone

A courtesy telephone is a telephone located in airport terminals, large train stations, hotel lobbies, and other places where many travellers are expected, which is used to relay messages to a specific person.

A white courtesy telephone

Courtesy phone, telephone book, and pencils - Missoula Public Library, Missoula, Montana.

It is typically used in connection with a public address system announcement of the style "Gwen Cooper, please pick up the nearest white courtesy telephone." Courtesy telephones may have a distinctive color, which is traditionally white in US airports,^[1] and most have no dialing capabilities but rather are simple ringdown stations to reach an operator or other fixed number.^[2] Some double as emergency telephones, having buttons by which a user can distinguish between emergency use and inquiry.^[3]

Customers can use a courtesy phone to seek information, such as where to find further transport or a person trying to meet them. Some courtesy phones provide a direct line to a number of advertised businesses, such as motels or taxis.^[4][5] They may be located near baggage claim, ticketing areas, and security checkpoints.^[6]

Other telephones in public or semi-public places which may be used to make outside calls are also sometimes called "courtesy telephones".

See also

• Telephones portal