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Cerence Inc. is an American multinational software company that develops artificial intelligence (AI) assistant technology primarily for automobiles.
 | |
| Company type | Public |
|---|---|
| Industry | |
| Predecessor | Nuance Communications (automotive division) |
| Founded | 2019 |
| Headquarters | Burlington, Massachusetts, U.S. |
Key people |
|
| Products | Automotive AI, Voice assistant technology |
| Revenue |  US$328 million (2022) |
| −US$184 million (2022) | |
| −US$311 million (2022) | |
| Total assets | US$1.32 billion (2022) |
| Total equity | US$713 million (2022) |
Number of employees | c. 1,700 (2022) |
| Website | cerence |
| Footnotes / references [1][2] | |
Cerence was founded in October 2019, after Nuance Communications decided to turn its automotive division into an independent company.[3][4] Nuance had provided voice recognition technology to car manufacturers for twenty years prior to the spin-off, and its technology was built into half of the new cars shipped globally in the first six months of 2019.[3] Cerence's first official trading day on the Nasdaq exchange was October 2, 2019. The company assumed control of previously Nuance-held contracts with approximately 60 automakers including BMW, Ford, and Toyota.[3][4] Since becoming its own entity, Cerence signed new deals to install voice recognition and assistance technology in Fiat Chrysler and Mercedes-Benz vehicles.[5][6] In January 2020, LG announced that it would start integrating Cerence’s voice assistant into its in-car infotainment systems.[7]
As of August 2021, Cerence’s AI assistant technology had been installed on over 400 million cars worldwide.[8]
Cerence received an Automotive News PACE Award in September 2021 for Cerence Pay,[9] a technology that allows drivers to pay for fuel via voice commands.[10]
Cerence develops automotive AI products, primarily focusing on voice assistant technology.[11][8] Its voice assistant technology is not device-specific, and is white-labeled for auto manufacturers.[4] The company's products integrate into a car's operating system and allow drivers to use speech for a variety of actions, for example to control their GPS, entertainment system, and climate settings rather than using manual controls.[6][7] Cerence's technology also incorporates facial recognition and customized responses to individual drivers.[4] As of 2021, Cerence's speech recognition software recognizes 70 different languages and dialects.[4] The technology can work with other voice assistant and AI devices such as those developed by Apple Inc. and Google. Drivers using the voice technology in their car can make a request and the Cerence software would help route it appropriately to the right system or virtual assistant that can best respond, essentially acting as a "switchboard" to access information from other AI and voice assistants.[4]
The company is also developing technology that provides drivers with the ability to control some in-car systems with brief glances or gestures.[12][13]
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