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American software company From Wikipedia, the free encyclopedia
LivePerson is a global technology company that develops conversational commerce and AI software.[2]
This article may have been created or edited in return for undisclosed payments, a violation of Wikipedia's terms of use. It may require cleanup to comply with Wikipedia's content policies, particularly neutral point of view. (August 2019) |
Company type | Public |
---|---|
Nasdaq: LPSN TASE: LPSN TA-35 Index Component | |
ISIN | US5381461012 |
Industry | Internet Computer software |
Founded | 1995 |
Founder | Robert LoCascio |
Headquarters | New York City |
Area served | Worldwide |
Products | The Conversational Cloud LP Insights |
Revenue | US$366.6 million (2020)[1] |
Number of employees | 1,201 (As of December 2020)[1] |
Subsidiaries | LivePerson Ltd. (formerly HumanClick Ltd.) Kasamba Inc. Presto Experts Contact At Once!, LLC Engage Pty Ltd. LivePerson (UK) Ltd. LivePerson Netherlands B.V |
Website | www |
Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.
In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[3]
LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]
Acquisition Date | Company | Business | References |
---|---|---|---|
October 2000 | HumanClick | Real-time online customer service applications | [7] |
July 2006 | Proficient Systems | Provider of hosted proactive, revenue generating on-site chat solutions | [8] |
October 2007 | Kasamba Inc. | Online provider of chat-based experts | [9] |
April 2010 | NuConomy | Web analytics and optimization platform | [10] |
May 2012 | Amadesa | Web marketing company specializing in predictive intelligence technology | [11] |
June 2012 | Look.io, Inc. | Mobile chat provider | [12] |
November 2012 | ENGAGE Pty Ltd. | Australian provider of cloud-based customer contact solutions | [13] |
April 2014 | NextGraph | Digital engagement solutions company | [14] |
June 2014 | Synchronite | Co-browsing and video chat | [15] |
November 2014 | Contact At Once | Leading platform for C2B sales conversations | [16] |
February 2018 | BotCentral | Leading Bot Platform for Enterprise AI and Conversational Commerce | |
October 2018 | Conversable | Conversational commerce and AI platform | [17] |
July 2021 | e-bot7 | Conversational AI for Customer Service | [18] |
October 2021 | Tenfold | Customer experience integration platform | [19] |
October 2021 | VoiceBase | Voice analytics platform | [20] |
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