期望確認理論(英語:Expectation confirmation theory,簡稱ECT)是一種認知心理學,是將購買或採用後的滿意度解釋為期望、認知績效(英语:Perceivedperformance)和信念不確定的函數,該理論結構是理查·L·奧利佛(Richard L. Oliver)分別在1977年和1980年所寫的一系列兩篇論文中發展起來的。
感知性能(英语:Perceivedperformance) 性能分析 Measuring Program Similarity: Experiments with SPEC CPU Benchmark Suites, CiteSeerX: 10.1.1.123.501 Computer Performance
Sloboda, J. A., & Lehmann, A. C. (2001). "Tracking Performance Correlates of Changes in Perceived Intensity of Emotion During Different Interpretations
1998,第163頁. Carskadon, TG & Cook, DD. Validity of MBTI descriptions as perceived by recipients unfamiliar with type. Research in Psychological Type. 1982
Technologies and Related Urban Planning and Development Concepts: How Are They Perceived and Utilized in Australia?. Journal of Open Innovation: Technology, Market