分散決策(或稱非集中決策)是當決策單位分散在大型機構各個位置,也指高層給低層官員、執行官和工人授權進行決策。可以是任何規模的機構,可以是政府機構或者公司,但一般用於大型機構。這是一種分散權利的有效手段,對管理學、組織行為學和政府工作有深刻影響。
首先,分散決策來源於組織智慧和群體智慧。分散決策也受益於核心知識,一般是按照卡爾·榮格的集體無意識理論。
麻省理工大學教授Thomas W. Malone認為分散決策主要有三個好處:
(1) 激勵創造和開發;
(2) 讓很多頭腦同時工作,解決同一個問題
(3) 允許靈活性和個人主義
Malone說分散決策一般可以創造更靈活的意見,減少企業中的諂媚奉承,當高層授權決策責任後,領導者也具備一定的控制權,這樣信息的流動更通暢。因此低層向高層匯報更多的情況,允許創新,更有效率的工作,促進生產力。允許創新可以提升整體質量管理。
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