Remove ads
TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
 | |
 A production floor in the Philippines | |
| Formerly | TeleTech Holdings, Inc. |
|---|---|
| Company type | Public |
| Nasdaq: TTEC S&P 600 Component | |
| ISIN | US89854H1023 |
| Industry | Customer experience technology, Business process outsourcing, Offshore outsourcing |
| Founded | 1982 |
| Founder | Kenneth D. Tuchman |
| Headquarters | , United States |
Number of locations | 21 countries |
Area served | Multi-national |
Key people | Kenneth D. Tuchman (CEO) |
| Revenue |  2.463 billion USD (2023) |
| 118 million USD (2023) | |
Number of employees | 60,000 |
| Website | ttec |
| Footnotes / references [1][2][3] | |
Kenneth D. Tuchman is the founder, chairman and CEO.[4]
Remove ads
Founding and early developments (1982-1996)
The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[5][6] In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996 it completed its IPO.[7]
International growth and recent development (since 1997)
After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.[citation needed] In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[8] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
Remove ads
In recent years TTEC grew its business through a variety of acquisitions, including:
- 2022: Faneuil
- 2021: Avtex[9]
- 2020: VoiceFoundry[10]
- 2017: Connextions[11]
- 2017: Motif India infotech[12]
- 2016: Atelka[13]
- 2014: rogenSi[14]
- 2014: Sofica[15]
- 2013: Technology Solutions Group, Inc.[16]
- 2012: Guidon Performance Solutions[17]
- 2012: iKnowtion[18]
- 2011: eLoyalty Corporation (integrated contact services business unit)[19]
Remove ads
TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[20]
In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[21]
Remove ads
- 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[22]
Remove ads
Remove ads
Wikiwand in your browser!
Seamless Wikipedia browsing. On steroids.
Every time you click a link to Wikipedia, Wiktionary or Wikiquote in your browser's search results, it will show the modern Wikiwand interface.
Wikiwand extension is a five stars, simple, with minimum permission required to keep your browsing private, safe and transparent.
Remove ads