TTEC

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas.

TTEC Holdings, Inc.

A production floor in the Philippines
Formerly	TeleTech Holdings, Inc.
Company type	Public
Traded as	Nasdaq: TTEC S&P 600 Component
ISIN	US89854H1023
Industry	Customer experience technology, Business process outsourcing, Offshore outsourcing
Founded	1982; 43 years ago (1982)
Founder	Kenneth D. Tuchman
Headquarters	Austin, Texas , United States
Number of locations	21 countries
Area served	Multi-national
Key people	Kenneth D. Tuchman (CEO)
Revenue	2.208 billion USD (2024)
Number of employees	60,000
Website	ttec.com
Footnotes / references [1][2][3]

Kenneth D. Tuchman is the founder, chairman and CEO.^[4]

History

Founding and early developments (1982-1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.^[5][6] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.^[7]

International growth and recent development (since 1997)

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines.^{[citation needed]} In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.^[8] The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Acquisitions

In recent years TTEC grew its business through a variety of acquisitions, including:

• 2022: Faneuil
• 2021: Avtex^[9]
• 2020: VoiceFoundry^[10]
• 2017: Connextions^[11]
• 2017: Motif India infotech^[12]
• 2016: Atelka^[13]
• 2014: rogenSi^[14]
• 2014: Sofica^[15]
• 2013: Technology Solutions Group, Inc.^[16]
• 2012: Guidon Performance Solutions^[17]
• 2012: iKnowtion^[18]
• 2011: eLoyalty Corporation (integrated contact services business unit)^[19]

Products and services

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.^[20]

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.^[21]

Awards and recognition

• 2021: Forbes names TTEC one of the World's Top Female Friendly Companies^[22]