Managed Mobility Services

Managed Mobility Services (MMS) is a term used by analysts and businesses to describe the outsourcing and managing services that many businesses provide.

Mobility Managed Services includes the IT and process management service needed for a company to acquire, provision and support smartphones, tablets and other field force devices. These services are designed to support devices for corporations are liable and provide a level of control to companies that support them by accessing corporate resources and information.

Managed Mobility Services has existed for some time, but organizations have increasingly shifted responsibility^[1] for logistics and management as the environments have become more diverse and updates more frequent. Android fragmentation is sometimes cited as a driver of this growth as is the consumerization of IT, including the adoption of mobile devices by IT departments. This accumulation of influences has been referred to as "The 3 V's": Volume (the number of devices and users involved); Variety (policy changes in order to fit changing standards) and Volatility (high rates of change that could threaten the business).^[2]

Included service categories

Gartner includes the following categories of services:

• Sourcing and logistics management
• Mobile service management
• Device and system management
• Application and collaboration management
• Security and content management
• Program and financial management

History

Gartner first officially produced research on MMS in 2011 with Critical Capabilities for Managed Mobility Services, 22 December 2011, G00225198 Analyst(s): Eric Goodness, Phillip Redman.^[3][4]

Since then Gartner, Forrester Research, GigaOM^[5][6] and other analyst organizations have published research on these services, each with slight variations on what services are included.

See also

• Mobile virtual private network