উইকিপিডিয়া:স্বেচ্ছাসেবক প্রতিক্রিয়া দল
উইকিমিডিয়ার ওপেন সোর্স টিকিট অনুরোধ সিস্টেম সফ্টওয়্যার উদাহরণ / From Wikipedia, the free encyclopedia
The Volunteer Response Team is a group of volunteers who answer most email sent to Wikipedia and the Wikimedia Foundation. The team uses Open-source Ticket Request System ("OTRS") software to organize and process the email it receives. OTRS is often used as a short-hand term to refer to the team itself.
এ পৃষ্ঠার নথিপত্র উইকিপিডিয়ার একটি কার্যপ্রণালীগত নীতি। |
এই পাতার মূল বক্তব্য: The volunteer response team handles a range of liaison and assistance tasks across all Wikimedia projects. A dispute resolution process exists for any editor querying actions based on an OTRS ticket.
To contact the volunteer response team, please see Wikipedia:Contact us. To agree to allow your material to be used under an open licence, see Wikipedia:Donating copyrighted materials. |
The OTRS software provides an organized way for multiple people to categorize and respond to third party emails, so the team can be interpreted as a kind of Wikimedia-wide customer service email team. Volunteers must have an exceptionally good track record on Wikimedia projects, and are required to agree to the meta:confidentiality agreement for nonpublic information.
There are several different email addresses that reach the volunteer team. If you have been advised to "contact OTRS" and were sent here, please read Wikipedia:Contact us for further advice, including suggestions for which email address to write to for particular problems as well as other possible ways to resolve your issue.